Super Dial raises $15M Series A to automate healthcare revenue cycle management calls with voice AI

are you doing, Sam? I got to get this ready. I think I think we got some news. Let's give it up for Sam. We got a couple We got a couple today. Couple big milestones happened. How you doing, Sam? Good to meet you. How's it going? Good to meet you guys. Uh what's new in your world?

Can you kick us off with a little bit of introduction on yourself and the company and what's what's top of mind? Yeah, I'm Sam Schwagger, co-founder and CEO of Super Dial. We're a voice AI company focused on automating phone calls for healthcare.

So, we're we're specifically RCM nerds if you're familiar with the, you know, medical medical billing space. We used to be an RCM company actually called Super Bill and then we got into to automating our own phone calls, brought that to the to the broader RCM market and converted the entire business to Super Dial.

That was about a year and a half ago. And today we're excited to announce that we have raised our series A from Signal Fire. Here we go. Clean hit. Clean hit. Nice work, John. Uh, how much did you raise? 15. 15. There we go.

Do you do you run into that weird case where uh when people realize they're talking to a voice AI, they just keep it on the phone and and chat with it like a like a friend for two hours? Does that ever happen? Running up your your your cloud bills. We we don't because we're focused on these B2B calls. Yeah. Yeah.

We're we're calling a we're calling a line. No, I think people kind of can get a kick out of it that they're talking to voice AI because you know these are like someone taking phone calls all day to answer questions about you know claims or benefits or priys. So pretty pretty repetitive transactions.

So yeah, when they get, "Hey, I'm Billy, you know, like I'm I'm calling to check on the status of a claim. " And it sounds kind of robotic, then I think that that can be kind of fun for folks and it's very polite to the point, consistent. But no, we we haven't Billy has not served as a as a therapist.

How how how competitive is this market right now? I imagine you guys have sharp elbows, winning deals clearly. Um are are a lot of people attacking this market going after very specific verticals. You guys are relatively broad.

Maybe you get the ability to do that because you've been in the business um at a high level for for quite a while. But what does the go to market motion look like right now? And how do you how do you expect the market to evolve over the next few years? Yeah, well the the core of our business is actually pretty specific.

So we we handle phone calls between RCM companies or like the billing team that sits within a provider or those are outbound phone calls into the payer the health insurance company. So it's a you there there are you know billions of these calls by many estimates.

So huge high volume use case but in terms of companies that are you know addressing that specific type of outbound call there are fewer.

Um I think if you look at you know appointment scheduling or you know different you know types of phone based use cases customer support obviously then the you know set of companies in the space explodes but yeah when you kind of you know overlap enough ven diagrams you get down to a set of a few companies but yeah I mean there are definitely others you know we're you right now at the I I didn't just dress to match you guys.

I'm at a conference. I love the suit. I was going to say it looks fantastic. You should have you should have told us you should have just we're in the super dial quarter zip, you know, but we're at the healthcare financial management association conference, the annual meeting in Sure, it's going crazy right now.

You walk in. Hey man, we yearn for the floor. Yeah, it's fun out there. It's fun out there. It's great. Uh last question from from my side. Um I mean you're wearing the suit obviously building in the application layer. uh at what level of the stack in AI are you integrating?

Like are you building on top of a voice model that's a provider? Is it all uh is it all other startups or have you had to fine-tune stuff and and do kind of your own models at different layers? What are you building on top of? Yeah. Yeah. I mean we we have a texttospech partner speech to text and LLM.

Um and then we you know we we use some cloud computing vendor of course but otherwise in terms of you know orchestration like phone call orchestration we use you know open source we're not using kind of one of the you know full service uh voice agent platforms.

Um and then yeah I mean it really comes down to like perfecting the workflow and the integration like you got to know like what phone number to call and how to get through these phone trees. That's that's actually pretty tricky.

you're, you know, you have to in like your system prompts and like, you know, the static ones and then like in the, you know, dynamic bits that you inject at call time, you need to have like sufficient domain context like a bunch of like revenue cycle management jargon or else the AI agents going to get lost on the call.

So that's more what we're focused on at at Superdial, but yeah. Yeah, that makes sense. Focus on like creating that value in the B2B context and and owning the customer relationship and yeah, this isn't something that's on the road map for 11 Labs. So just like them. Anyway, this has been fantastic.

Thanks so much for stopping by next time. Send us send us if you close some deals. Let us know. We'll we'll send a video of a gong hit to you. Fantastic. Absolutely. All right. We'll talk to you soon. Have a great rest of