Effigove brings AI-powered 311 service to cities — live in Florida at $80K ARR, charging $60K per city

John too, send I'll bring him right off. I don't remember what he said, but I know I'm angry about it. I'm I'm ready to He said something wild. Uh what was Sorry. What was that? Of all time. Oh, favorite favorite entrepreneur of all time is what we're going to do. Okay. Thank you. We are clarifying our questions.

We will talk to you soon. Have the great rest of your day. We are live. Breaking news from the timeline. There is now a $2,000 iPhone. It's the iPhone 17 Pro with two terabytes. $2,000 iPhone dropped. Welcome to the stream. Nice to meet you. I'm Johny. Nice to meet you. Pleasure.

Uh, will you be picking up the $2,000 iPhone? It just dropped minutes ago. This is breaking news. I'm I'm probably sticking with my You're good. Short the stock. Short. You're like the incremental disaster. Small. Yeah. We look to YC Founders as the future, the taste makers.

If they're not adopting the latest and greatest, what's going to happen? Uh, introduce yourself. What do you What are you building? So, I'm Aiden, the CTO of Figgov. We're doing the AI operating system for local governments. Starting with the 311 in a box. 311. What do you is that information hotline?

The theformational u counterpart to 911. Okay. So, interestingly, only around 2% of cities have a 311 line even though every city has 911. And what we're doing with our first product is uh creating a 24/7 call center that's available to anyone from if you're in San Francisco Yeah.

or if you're in like a city of 10,000 in the middle of Iowa, like you should have the same level of service. You call 311, it automatically routes you to your service and then uh if I'm in my city, it'll give me information. What What are the What's the obviously everyone knows textbook 911 call?

Someone's breaking into my house. What's the textbook 311 call? Yeah, I think like is this road open or when does a trash pickup come? Stuff like that. Stuff like that. It definitely varies a lot more city to city. So, we're live in Florida and we're taking calls about alligators roaming around the city.

And so, and it can kind of route and and I'm sure you've set the system up so that you can route to 911 if you need to or write to animal control. Kind of sit above the rest of the stack of all the different city services. Yeah.

And that's kind of why we started with this is because it gives us a really great insight into what are the calls and services that the city's providing. So, now we can go down and actually handle these workflows end to end with our agents. What's the secret to actually having like high NPS?

I imagine that like people are not very happy with robot phone trees. You're literally in the clanker business. You're like the you're the meme of like when phone trees are phone trees are terrible for decades. This is conversation. This is potentially better. So what's the secret?

Most people don't realize they're talking to an AI. They don't. No. Okay. Why is that? Cure for male loneliness. Are are are you building on top of a particular foundation model orific specific APIs that just sound so good? Yeah. Who who who are you using? How do you piece things together to make it great?

Yeah, we're using a voice um from Vappy that's just we've trialled out a bunch of different Vappy. Yeah, another YC company. Oh, cool. Okay. Is that in this batch? No, they're I think Winner 24. Okay. Okay. We'll have to check them out.

But yeah, there you just try all these different voices and this one has a bunch of stutters and makes it sound super natural. Okay. So it just feels completely natural. Got it. Very cool. Traction. Yeah. You're you've been lining up cities driving around. Yeah. Yeah. What did you share?

Do you share like an like an ARR or just like number of cities? Like what what's the headline number that you shared today? We shared um live in one city and 80K ARR. So 80K. New contracts that have yet to go live, but we signed them. But in the pipeline, so you're charging is this 40k per city effectively?

Uh 60k and then 20k. Yeah. No way. Yeah. Yeah. I mean, I can imagine this replaces, you know, potentially replaces a job or makes somebody a lot more high leverage.

And if you want like roundthe-clock coverage on a helpline, which I'm sure these cities don't offer, but even if you're offering like a workday, that's just somebody who has to sit there.

I would flip it around and just be like, if I'm the mayor and I'm charging every single person in my city some sort of property tax and I'm taking in millions and millions of dollars and my citizens can't get information, but for whatever price he's charging, I can offer this this service to my population, they're going to be like, "Wow, the city feels so much more responsive.

Like when that tree fell down on my street, I was able to just dial 311 and send it to the right thing instead of going website. " It's an interesting execution challenge where you can literally create a database of like every potential buyer for your product and then just hound them on day one and then hound them.

Like it's not like a mystery of like who are we going to sell to? Oh, there's Yeah, the perfect client doesn't know. I don't even know that they're in the market. No, it's like you know who's in the market.

That's we're doing have a state-by-state go to market motion because a lot of the first question they'll ask us is okay, what other cities in Florida are are using you? They can also do this um thing called piggybacking where they literally just copy and paste the contract from a city.

So that's kind of you know little hacks like this I think will help us conquer the gov tech market where historically it's been hard to break in but now you have this AI obviously land and expand. Yeah. Uh how how did the how how's the fundra going? It's good. We're around threequarters done. Uh there you go.

Uh we have a lightning round that we've been doing. Uh who is your favorite entrepreneur of all time? someone you look to for advice. Um, Peter Teal. First person to say PT. Second question. Um, how did you make your first dollar on the internet or in business? Uh, flipping Supreme T-shirts. There we go. There we go.

How did you How did you acquire Wait, were did you have bots that would buy them? Yep. Yeah. Okay. Into the into the bot game. Um, okay. When it was like during my lunch in high school, so I would just like monitor the site and the situation monitoring the situation. I love it. Thank you. Amazing.

Congrats on all the progress. Super super. We'll talk to you soon. Uh, if you are just tuning in, we are live from YC Demo Day 2025. Uh, we will bring in our next guest when we're ready. Um, just Oh, we got uh ah here we go. the demo you've