Netomi raises $110M with Accenture and Adobe to deploy AI agents across Fortune 500 customer experience

Netomi has raised $110 million, with Accenture, Adobe, and existing backer WndrCo participating in the round. The capital is aimed at expanding the company's AI-driven customer experience platform across Fortune 500 companies.

Puneet Mehta founded Netomi around the idea that enterprise customer experience has historically been siloed — sales, marketing, and customer service operating separately because that's how organizations managed cost. His argument is that AI makes it possible to apply a unified, autonomous layer across the entire customer journey, and to intervene before problems arise rather than reacting after the fact. Mehta calls this the "autonomous front office."

“We raised $110,000,000... all focused towards enterprise deployment, all focused towards the last mile of AI... OpenAI recognized Natomi on one of the case studies, calling it the blueprint for deploying large scale GenAI... Netomi has had huge success deploying at Delta, United, MetLife.”

The enterprise focus is deliberate. Mehta traces it to his background building low-latency event engines for Wall Street trading firms. He also points to where the money is: he puts global human capital spend for front-office functions at roughly $500 billion a year, with approximately 75% concentrated in fewer than 1,000 of the world's largest companies.

Justin Wexler of WndrCo notes that his firm invested in Netomi before the current generative AI wave, and points to live deployments at Delta, United Airlines, and MetLife as proof of enterprise-scale traction. United's mobile app now carries a "powered by Netomi" label, and OpenAI cited Netomi in a case study earlier this year as a blueprint for large-scale generative AI deployment.

The two strategic investors carry specific logic. Accenture's participation signals credibility to enterprise procurement teams — Wexler frames it as a seal of approval for the category. Adobe's involvement points to a product direction: rather than a chat widget sitting disconnected on top of a website, Netomi and Adobe are working to fuse agentic capabilities directly into the digital experience layer itself.

Mehta frames the broader commercial ambition as delivering an ROI-positive AI win large enough that a Fortune 500 CEO can cite it on an earnings call. That's the benchmark he's building toward.